{"id":5842,"date":"2023-02-23T12:12:36","date_gmt":"2023-02-23T20:12:36","guid":{"rendered":"https:\/\/support.gwapps.com\/?post_type=ht_kb&p=5842"},"modified":"2023-02-23T17:21:13","modified_gmt":"2023-02-24T01:21:13","slug":"form-fields-components-sla","status":"publish","type":"ht_kb","link":"https:\/\/support.gwapps.com\/es\/knowledge-base\/form-fields-components-sla\/","title":{"rendered":"Campos de formulario y componentes: SLA"},"content":{"rendered":"

The SLA component displays the SLA history of a record directly on the record, allowing users to see which stages the record has passed through, the time it took to move between stages, and the stage it is currently waiting at.<\/p>\n\n\n\n

The default look of the SLA component<\/strong><\/td><\/tr>
\"SLA<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

SLA: Properties<\/h2>\n\n\n\n
Ajustes<\/strong><\/td>Descripci\u00f3n<\/strong><\/td><\/tr>
Pesta\u00f1a b\u00e1sica \/ Configuraci\u00f3n general<\/strong><\/td><\/tr>
Display Name Default Value Field Help Text Required<\/td>Ver Caracter\u00edsticas Generales del Campo<\/a><\/td><\/tr>
Basic Tab \/ Filters<\/strong><\/td><\/tr>
SLAs to show<\/td>Controls the SLAs that will display in this SLA component. All SLAs are selected by default, but you can deselect or select any combination you require.<\/td><\/tr>
Columns Tab<\/strong><\/td><\/td><\/tr>
Columns<\/td>Controls the SLA data columns that will display in this SLA component. The following columns are selected by default:
– SLA Name
– Due Date
– Opened On
– Closed Time
– Duration
– Delayed

These additional columns can also be displayed:
– SLA Status
– Opened Stage
– Closed Stage
– Opened By
– Closed On

Click on the ‘-‘ sign to the left of a column to remove it from the displayed columns list. Click and drag columns to the desired order by using the six-dots icon to the right of the column name.<\/td><\/tr>
Add Column<\/td>A dropdown list of columns not currently being displayed. Select a column and it will be added to the bottom of the columns list.<\/td><\/tr>
Pesta\u00f1a avanzada \/ Visibilidad condicional<\/strong> \u2013 Ve Visibilidad condicional<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
SLA Column Properties<\/strong><\/td><\/tr>
\"SLA<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Ejemplo de uso<\/h2>\n\n\n\n
Ejemplo de uso<\/strong><\/td><\/tr>
\"SLA<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

The data in the SLA component is for display only.<\/p>","protected":false},"excerpt":{"rendered":"

The SLA component displays the SLA history of a record directly on the record, allowing users to see which stages the record has passed through, the time it took to move between stages, and the stage it is currently waiting at. The default look of the SLA component SLA: Properties…<\/p>","protected":false},"author":2,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"content-type":"","footnotes":""},"ht-kb-category":[25],"ht-kb-tag":[],"class_list":["post-5842","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-form-fields"],"yoast_head":"\nForm Fields & Components: SLA - GW Apps - Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.gwapps.com\/es\/knowledge-base\/form-fields-components-sla\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Form Fields & Components: SLA - GW Apps - Support\" \/>\n<meta property=\"og:description\" content=\"The SLA component displays the SLA history of a record directly on the record, allowing users to see which stages the record has passed through, the time it took to move between stages, and the stage it is currently waiting at. 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