AI Connection

Overview

AI Connections allow GW Apps to communicate with your preferred AI provider. Once configured, the connection is available to all AI Actions within the platform — including Sentiment Analysis, Translation, and Attachment Extraction.

Connections are defined at the platform level, under Platform Settings, so they are shared across all apps in your environment. You can configure connections for multiple providers and select the appropriate one when setting up each AI Action.

Note: This feature requires access to Platform Settings. Contact your GW Apps administrator if you do not see this option.

Prerequisites

Before setting up an AI Connection, you will need:

• An API key from your chosen AI provider (Service Account File for Google)
• Access to the Platform Settings section in GW Apps

Setting Up an AI Connection

1. Navigate to Platform Settings.
2. Select AI Connection from the left-hand menu.
3. Click New Connection.
4. Enter a Name for the connection — this is how it will appear when selecting a provider in AI Actions.
5. Select your AI Provider from the dropdown (Google, OpenAI, Anthropic)
6. Enter your API Key for the selected provider.
7. Select the Model you want to use.
8. Click Save.

Supported Providers

Google — Gemini

Field	Value
Provider	Google
Model	Gemini 2.5 Flash
API Key source	Google AI Studio (aistudio.google.com)

OpenAI — GPT

Field	Value
Provider	OpenAI
Model	GPT-5.2
API Key source	OpenAI Platform (platform.openai.com)

Anthropic — Claude

Field	Value
Provider	Anthropic
Model	Claude Sonnet
API Key source	Anthropic Console (console.anthropic.com)

Additional models will be added to the platform in the future with upcoming releases.

Managing Connections

From the AI Connection list view, you can:

• Edit an existing connection using the row menu
• Remove a connection that is no longer in use

Note: Deleting a connection that is currently referenced by an AI Action will cause that action to fail. Update any affected actions before removing a connection.